Please note that most of our items are made to order. All items are handmade and each piece has its own unique quality. If the item you ordered is in stock it can be expected to ship within three business days.
We are shipping from San Francisco, California via USPS.
US & Canada: 5 – 10 business days
International: 10 – 14 business days
ODSY Workshop is not responsible for packages damaged or lost in transit. If you would like to use a private delivery service (DHL, FedEx, UPS) please contact us directly.
STORE PICK UP
If you would like to pick up your order from our store (1417 Taraval St., SF, CA 94116), you can select In-store Pick up at your check out. We will email to coordinate a pick up date.
We charge 8.75% sales tax on all orders shipped to California addresses.
Return will only be accepted if the items are misrepresented. Please be mindful that all of our products are handmade and unique due to the nature of the material. It may not represent the exact color or variation as shown in the image.
Product must be returned in unused, original condition in its original packaging in 10 business days of purchase. We do not accept items that have been damaged by the customer.
Please email us at email@example.com to get return authorization letter. Once you get a letter from us, you can send it back to us in the original packaging. Please note that shipping is non-refundable.
If your ODSY Workshop item needs a repair after everyday usage, please email us at firstname.lastname@example.org for further information. The item must be purchased from us directly to be eligible for the repair service. Stitching repairs are free of charge, however, other major repairs are charged by the case. Please feel free to visit our store (1417 Taraval St. SF, CA.) for any repair services. Otherwise, customer must cover both shipping & handling fees.
Due to high volume of work, we do not accept any wholesale orders.
Please email us at email@example.com for any other questions.