Please note that most of our items are made to order. All items are handmade and each piece has its own unique quality. If the item you ordered is in stock it can be expected to ship within three business days.
We are shipping from San Francisco, California via USPS.
US & Canada: 5 – 10 business days
International: 10 – 14 business days
ODSY Workshop is not responsible for packages damaged or lost in transit. If you would like to use a private delivery service (DHL, FedEx, UPS) please contact us directly.
STORE PICK UP
If you would like to pick up your order from our store (1417 Taraval St., SF, CA 94116), you can select In store Pickup at checkout. We will email to coordinate a pickup date.
We charge 8.75% sales tax on all orders shipped to California addresses.
Return will only be accepted if items are misrepresented. Please be mindful that all of our products are handmade and unique due to the nature of the materials we work with. They may not appear in the exact colors shown in an image.
Products must be returned unused, in original condition and original packaging, within 10 business days of purchase. We do not accept items that have been damaged by the customer.
Please email us at firstname.lastname@example.org to get a return authorization letter. Once you get a letter from us, you can send your item back in its original packaging. Please note that shipping is non-refundable.
If your ODSY Workshop item needs a repair after everyday usage, please email us at email@example.com for further information. The item must have been purchased from us directly to be eligible for repair service. Stitching repairs are free of charge, but other repairs are charged on a case-by-case basis. Please feel free to visit our store (1417 Taraval St. SF, CA.) for any repair services. Otherwise, the customer is responsible for shipping & handling fees.
Due to our high volume of work, we aren’t able to accept any wholesale orders at this time.
Please email us at firstname.lastname@example.org for any other questions.