Please note that most of our items are made to order. All items are handmade, and each piece has its own unique quality. If the item you ordered is in stock, it can be expected to ship within three business days.

SHIPPING

We are shipping from San Francisco, California, via USPS. 

US & Canada:  5 – 10 business days
International: 10 – 14 business days

ODSY Workshop is not responsible for packages damaged or lost in transit. If you would like to use a private delivery service (DHL, FedEx, UPS), please get in touch with us directly.

STORE PICK UP 

If you want to pick up your order from our store (2039 Irving St., SF, CA 94122), select In-store Pickup at checkout. We will email to coordinate a pickup date.

SALES TAX

We charge 8.63% sales tax on all orders shipped to California addresses.

RETURNS

Return will only be accepted if items are misrepresented. Please be mindful that all of our products are handmade and unique due to the nature of the materials we work with. They may not appear in the exact colors shown in an image.

Products must be returned unused, in original condition and original packaging, within 10 business days of purchase. We do not accept items that have been damaged by the customer.

Please email us at odsyworkshop@gmail.com to get a return authorization letter. Once you get a letter from us, you can send your item back in its original packaging. Please note that shipping is non-refundable.

REPAIRS

If your ODSY Workshop item needs a repair after everyday usage, please email us at odsyworkshop@gmail.com for further information. The item must have been purchased from us directly to be eligible for repair service. Stitching repairs are free of charge, but other repairs are charged on a case-by-case basis. Please feel free to visit our store (2039 Irving St. SF, CA.) for any repair services. Otherwise, the customer is responsible for shipping & handling fees.

WHOLESALE INQUIRIES

Due to our high volume of work, we aren’t able to accept any wholesale orders at this time.

QUESTIONS

Please email us at odsyworkshop@gmail.com for any other questions.